When ordering multiple splints you can message us with the required sizes or If you have any questions, queries, or need help with selecting the correct size please message us via the contact form below and we will be more than happy to help.
If you do order the wrong size do not worry we offer an exchange service for our UK customers, please message us with a new splint size and we will post out a new splint within 24 hrs.
contact@arthroezesplints.com
01656655067
Arthro-Eze 24 Grove Road,
Bridgend CF31 3EF
At arthroezesplints.com, our mission is to deliver your order as soon as possible in perfect condition every time.
Delivery is free for all UK orders, and we dispatch all our products using Royal Mail Second Class delivery as standard which is normally delivered within 2 to 3 days.
Where a delivery expectation is not stated, we will dispatch the goods as quickly as possible, normally within the same day when the order is received before 2pm Monday to Friday and by 10am Saturday, so that you receive your order promptly.
A first Class Royal Delivery service is also available at checkout at an additional charge of £1.45. A Royal Mail Special Next Day Delivery Service is available between Monday & Friday at an additional charge of £6.75, this option is also available at checkout.
If you would like up-to-the-minute delivery information on your order, please call our Customer Care Team on 01656655067 who will be able to give you further tracking information or progress details for your order.
Alternatively, please send us an email using the contact us form in the other tab in the customer service section or by emailing us directly using contact@arthroezesplints.com and a member of our Customer Care Team will respond to you personally as soon as they can.
European & Rest of World Delivery Information
Unfortunately, due to restrictions and reliability with our couriers due to the national pandemic & Brexit, we are unable to ship items outside of the UK currently. We apologise for any inconvenience that this may cause.
We hope that you will be delighted with your purchase from arthroezesplints.com, but we understand that sometimes there may be a reason that you would like to return or exchange an item. It might not be what you were expecting or just isn’t the right fit. We want you to be happy every time you shop with us at arthroezesplints.com and we aim to make this process as simple as possible.
14 Days Exchange & Returns Policy for Peace Of Mind
The returns & exchange policy at arthroezesplints.com is valid for 14 days from the receipt of an item. You therefore have 14 days from the day you receive your item from arthroezesplints.com to inform our Customer Care Team that you wish to return or exchange the item if it is unsuitable.
Items must be unused and in their original packaging, capable of resale.
Exchanges and Refunds
Before exchanging or returning any item, please contact us by using one of the four methods detailed below. We will then give you an authorisation number along with details of how and where to send your item. This authorisation number helps us process your return or exchange to arthroezesplints.com as quickly as possible. Items sent to us without an authorisation number may take longer to process.
You can obtain your arthroezesplints.com authorisation number and address details on where to send your item back to us from our Customer Care Team. Tell them whether you would like to exchange your product to an alternative, or whether you would like a full refund. You can contact our Customer Care Team in the following ways:
Please do not send items back unless you have been given your returns authorisation number and our address details.
We will refund you once we have received and processed the item. All postage costs incurred by you in returning the unwanted or exchange item(s) must be paid by you and are not refundable.
If you have opted for a delivery service such as next day courier service, this expedited or upgraded delivery service will not be refundable. We will only refund delivery costs if the return is a result of our error or is due to a faulty product.
When sending an item back to us, it is sent back at your risk until we receive it. We therefore recommend that you send the item back to us using a tracked service with adequate insurance or cover for loss and/or damage to the product. Please use adequate packaging to protect the product. You are responsible for the product until it arrives back with us.
How Is The 14 Day Exchange & Returns Period Calculated?
The calculation of the 14 days includes all days (working or otherwise) from Monday to Sunday.
The cancellation or cooling off period begins to run depending upon when you receive your goods.
Where goods are delivered in one delivery, the end of the cooling off period is 14 days after the day on which the goods came into your physical possession.
Where you have ordered multiple goods in one order, but the goods are delivered on different days, the end of the cooling off period is 14 days after the day on which the last goods came into your physical possession.
You must inform us of your wish to cancel within this period. If you declare that you would like to cancel your order outside of this cooling off period, you will not be able to return or exchange your goods.
Is There a Restocking Fee?
arthroezesplints.com reserves the right to charge a 5% restocking fee at its sole discretion for items returned to us as unsuitable (where the item is not faulty and/or has not been sent in error). If you would like to check whether a restocking fee will apply to your return, please contact our Customer Services Team.
Faulty or Damaged Products
Inside 14 Days
We always try to make the best quality products all of the time, and we package our items to ensure they reach you safely. However, if an item that you receive is faulty or damaged, please let us know within 14 days of receiving the item. We will be able to replace the item free of charge or provide you with a full refund. We will refund you once we have received and processed your returned item.
Outside 14 Days
If an item develops a fault caused by a manufacturing or materials defect outside of 14 days but inside of 12 months, we will be able to exchange the product where possible on a like for like basis. Where a like for like product is unavailable, a refund will be made for that product.
Please note, if an item develops a fault through misuse or user damage and is not the result of a manufacturing fault or shortfall, we will be unable to exchange or refund your purchase.
Duplicate Or Incorrect Item
Our dispatch and packing team always do their best to ensure your product reaches you as quickly as possible. In the unlikely event that you receive a duplicate or incorrect item because of our error, please let us know immediately and we can make arrangements for returning or collecting the item from you.
Exchange & Returns Checklist
Here’s a handy returns checklist to help make sure you have everything you need before returning your item:
Arthroezesplints.com is an online retailer of medical supplies, this website is owned and operated by arthroezesplints.com.
Arthroezesplints.com trades from the following address
Arthro-Eze,
24 Grove Road,
Bridgend,
UK
CF31 3EF
Registration Details:
Company registered address (See above for trading address): 24 Grove Road, Bridgend, UK CF31 3EF
Arthroezesplints.com can be contacted using the following methods:
Telephone: 01656655067
Email: contact@arthroezesplints.com
Definitions
Buyer: the person who buys or agrees to buy the goods from the Seller.
Conditions: the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.
Goods: the articles which the Buyer agrees to buy from the Seller.
Price: the price for the Goods, including VAT and any carriage, packaging and insurance costs.
Seller means “arthroezesplints.com”, owned and operated by ArthroEze LLP.
Conditions
These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.
All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.
These Conditions may not be varied except by the written agreement of the proprietor of arthroezesplints.com (the Seller).
These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.
Price
The Price shall be the product purchase price quoted on the website at the time of purchase. The Price is quoted inclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice.
Payment
Payment of the Price shall be due immediately and debited immediately from the Buyer’s account relating to the debit or credit card details provided during the ordering process.
Goods
The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.
Warranties
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order. All items sold by arthroezesplints.com have a 12-month warranty for items that are faulty due to manufacturing or material defect. Warranty excludes items that have been damaged due to misuse.
Delivery of Goods
Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery or any other day when delivery can reasonably be expected.
The Seller undertakes to use its reasonable endeavours to dispatch the Goods on an agreed delivery date but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.
The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.
If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.
Acceptance of the Goods
The Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer.
The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed.
Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
Title and Risk
Risk shall pass on delivery of the Goods to the Buyer’s address.
Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.
Until title passes, the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.
The Seller may at any time before title passes and without any liability to the Buyer:
The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.
Acknowledgement of Your Order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to ArthroEze LLP. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of Content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
Images displayed on our website are, as far as possible, a fair and accurate representation of the products that we retail. Please note that the precise colour of or pattern on a product that we supply may differ slightly from that displayed on our website. This may be due to factors that include manufacturing variations and/or the image colour settings of the device you are viewing the website on.
Damage to your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
Availability
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
Ordering Errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
Pricing
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
Payment Terms
We will take payment upon receipt of your order from your credit or debit card or other payment method. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
Payment will be taken by credit or debit card, or other payment method, at the time of ordering.
When you add a payment method to your arthroezesplints.com account, you will be asked to provide customary billing information such as name and billing address to arthroezesplints.com or its third-party payment processor(s). You must provide accurate, current, and complete information when adding a payment method. It is your obligation to keep your payment method(s) up-to-date at all times.
When you add a payment method during checkout, you will be asked if you would like to store your payment method in your account for future transactions. If you are logged into the website, checking the box associated with this request will automatically save that payment method to your arthroezesplints.com account so it can be used for future transactions.
You authorise arthroezesplints.com to store your payment method information and charge your payment method as outlined in these payment terms. If your payment method’s account information changes (e.g. card number, account number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partner(s) or your bank and update your payment method on file in your arthroezesplints.com account.
You are solely responsible for the accuracy and completeness of your payment method information. arthroezesplints.com is not responsible for any loss suffered by you as a result of incorrect payment method information provided by you.
Delivery & Charges
Delivery charges are free to all UK orders, charges will only be made for next day or special delivery and are specified on the basket page of our website when placing an order.
We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 3 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date or offer you a full refund.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Risk and Ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
Cancellation Rights
You cannot cancel your contract or return goods for a refund/credit if the goods you have ordered are bespoke (i.e. made to order or personalised).
Items may be returned to arthroezesplints.com for the following reasons:
Where a product is unsuitable or you have changed your mind, you have 14 days from the date of receiving the item to let us know that you would like to return your item.
Please note that where you are returning the item due to it being unsuitable or where you have changed your mind, arthroezesplints.com reserves the right to charge a 5% restocking fee.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Items that are not faulty must be returned to us in an unopened, resellable condition with all packaging intact.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you, damage, visible wear and/or tear, and for any other reason deemed equitable when considering any depreciation in value of product returned to us (for example using or wearing the goods prior to cancellation).
Prior to returning any item to arthroezesplints.com, you must obtain an authorisation number from a member of our team by contacting us on 01656655067, by email at contact@arthroezesplints.com or by filling in the contact form on our contact us page.
Items returned without an authorisation number may not be processed and may be returned to you at your cost.
Faulty Product Recovery
If you have received a product that is faulty or develops a fault, and we replace that product by sending you a direct or similar replacement product, we require the original faulty product to be returned to us. We will collect this product from you, free of charge.
Where we are unable to recover the product from you within 30 days of being made aware of the fault (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover.
The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater.
No reduction in price will be made to the invoice to take into consideration any fault – as we are unable to verify the fault, our assumption is that the product is not faulty. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount.
Lost In Transit – Replacement Products
If you have not received a product that has been sent to the delivery address that you entered into our system at the point of order, and we have accepted that the item has been lost in transit, we will resend the item to the stated delivery address (or a different delivery address if provided by you and approved by us).
If subsequently, the product that had been lost in transit is delivered to you, you have a legal obligation to inform us of that delivery. We will then collect this product from you, free of charge.
Where we are unable to recover the product from you within 30 days of being made aware of the delivery (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover.
The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater.
No reduction in price will be made to the invoice to take into consideration any fault, packaging problem, damage etc. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount.
Cancellation By Us
We reserve the right not to process your order if:
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
Liability
Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.
Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Arthro-Eze, 24 Grove Road, Bridgend. CF31 3EF and all notices from us to you will be displayed on our website from time to time.
Changes To Legal Notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
Law, Jurisdiction and Language
This website, any content contained therein, and any contract brought into being, as a result, of usage of this website are governed by and construed in accordance with UK law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Privacy
You acknowledge and agree to be bound by the terms of our privacy policy, which can be found in “About Us” tab under “Our Policy”.
Third Party Rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
Privacy Statement
We, arthroezesplints.com, are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1988 (“The Act”)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and Collection of Personal Information
In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
We may disclose your personal information to third parties:
You give us permission, by entering your email address, to remind you (at our discretion) of an incomplete purchase on our website by email, and/or to remind or assist you with a purchase by telephone if you have provided your telephone contact details.
Cookies
We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies, in order, to make them work, or to work more efficiently as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.
The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, or post. Our phone number is 01656655067, or you can e-mail us at contact@arthroezesplints.com.
Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
General
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Admin Manager
Arthro-Eze
24 Grove Road,
Bridgend,
UK
CF31 3EF
Super quick delivery, very pleased with item
Went above & beyond to help, highly recommend
100% top seller will shop with you again as before
Exactly as described. Well packaged & fast delivery. Thank you.
It's slightly too big but I just wrapped my finger with a stretchy plaster & it worked a treat. Would highly recommend.
Great Comms, incredible helpful,super quick delivery. excellent product. Perfect ebay experience.
Great service
Excellent Perfect Service and Highly Delighted 5* 👍
Thank you super fast delivery great service
Super fast delivery thank you great item
great fit
Great product
Excellent seller many thanks
Hope to deal with you again. Thank you for your custom!!
An extremely helpful seller who helped me measure my thumb and great product for trigger finger/thumb! Thank you!
Received a great, well packaged product from a good & honest seller. 👍🏼
Positive Feedback (last 12 months): 100%
